Insignia Products Firmware
Pros: Insignia basics are user friendly and easy to train staff and substitutes on. Tutorials and the customer service help team have been very helpful and patient as the staff has transitioned from the old system. The software is deep, allowing for customization of reports and OPAC features. Cataloging is easy and the software allows for a variety of access levels. Inventory is also easy to manage and provides excellent reporting capabilities. Customer service is excellent and the service team works to continually improve the interface as requested to better suit our district's specific needs. Cons: I am a librarian who coordinates library services for a district of 24,000 students.
I do not have a technology background and rely on the district IT department personnel for much of the software integration. Because Insignia continually works to improve the software to meet my district's needs, there is little to mention here from the user interface side.
Insignia NS-32E440A13 overview and full product specs on CNET. Upgradeable firmware, Channel labeling. Insignia NS-32E440A13 Sign in to comment.
There have been challenges in the conversion process from our old system, as there are with any conversion, but the Insignia team did a great job getting our data set up and training the staff. There are still challenges with getting our student data system (eSchool) and learning management system (Canvas) to communicate well with Insignia so the maximum amount of current information can be seen in all systems (especially with regard to library charges), but this is an ongoing project between my district's IT department and Insignia. Based on my experience of the past year, I am confident going forward that the improvements will continue and we will remain pleased with Insignia.
Overall: Improved functionality for management of 52 school libraries under a union district catalog, and school OPACs. Pros: After reviewing software from many companies and testing it prior to purchase we chose Insignia because of price, ease of use, great features and the help we received during the demonstration and test. We had no idea that the customer service would be as fantastic as what we have received over the past five years. You can contact tech support by phone, email or messaging from the software and be assured of a quick and professional response. If the problem is not an Insignia related issue they do not suggest you call your own tech expert but will work with you and do all they can to remedy the issue over the phone or an online meeting. Their knowledge, expertise and patience is what makes their customer service unbeatable.
Where other companies may leave you on your own, they will go the extra mile and help to solve any problem you might have. It's difficult to choose a software provider from a demonstration or quick test when so many features look similar and the end do much the same. Insignia's software does all it promised and does it as well as any we've seen or used but the customer service sets it apart from any other company we deal with. You will not be disappointed, they excel at what they do. Pros: Good for end users, but not good for back end users (the people who use it to create records).
End users can see changes in the catalogue right away. Web-based program, so we are no longer server-reliant. Theoretically, can use Insignia anywhere from any computer. Cons: This program has a LOT of mousing would be so much better if they can introduce more keyboard shortcuts. I have noticed a considerable difference when we switched over to Insignia, that there are more screens to click through when creating a record.
This increases overall time spent of an individual record. Importing French records continues to be an issue with the diacritics never displaying properly. Pros: I spend most of my time using the cataloguing and circulation modules. It's nice that I'm no more then 3 clicks away from where I want to go within the program.
As a cataloguer I like the way the tabs are set out and I've never had issues with the Z39 interface. The list that appears when creating subjects headings is useful as well. In a school setting, it's nice to have the different circulation options to check books out by class lists or searching by individual students. The ability to create a list of favorite reports is a nice enhancement as there are so many reports to choose from, now I don't have to remember the name of the report or have to scroll through the many reports. Being based in Edmonton (and the same time zone) customer support has been very timely. If, and when problems arise and emailed responses don't solve it, the Go To meetings and phone calls are quick to come. I also like the follow up afterwards to ensure that my questions were answered.
Cons: I've felt that the OPAC was a forgotten part of Insignia but that is changing. I'm working on spending more time learning the mobile app.
Pros: We've experienced many changes and developments in the software and are pleased with the growth and addition of many helpful features. We are most pleased with customer service and always find them to be responsive and follow up on any issues we submit. Cataloguing is easy (use Z39.50 and Cloning options alot), circulation with home room or individual check out options work very well. We really appreciate all of the processes that we are able to access through global changes and user defined global changes. Great time savers.
We discover things quite often that we didn't know were possible! Cons: There are a lot of features in the program that we just don't use and find confusing - one example is reports.
Many of them don't apply to our school library environment. Also, we find that with every update come issues with things that don't work the way they used to.
Pros: I like how easy it is to use when I do book exchanges with my Elementary classes. I enjoy being able to see pictures of the students when I do a Homeroom Checkout. I also appreciate the pop-ups that come up that prompt me to enter my password if I attempt to do something that isn't what I am supposed to do, for example, sign out a 'Teacher's Resource' to a student. One final thing - I enjoy how easy it is to get customer service support from the Insignia team.
Cons: I wish the list of reports was easier to navigate as I feel I could implement more of the reports if I could easily find what I was looking for. Comments: We began using Insignia Software in 2010 and were very impressed with this company. They had quick and easy support and even added features and worked with us to make the software function as we needed. I can say that the interface is very user friendly and they've expanded offerings but that doesn't help when you have no customer service. Much to our dismay and frustration, four years later beginning in April 2014, our staff has been unable to get responses to the simplest questions from Insignia's tech support despite having a support agreement in place. An update promised to us more than two months ago (July 2014) has never appeared. The support team is unresponsive and sometime not very knowledgeable about their products or how to best resolve issues.
Management has failed to return or acknowledge emails in recent months. When I did email management my frustrations, they not only wrote a very abrupt, dismissve response but they referred me back to the support management who doesn't return emails. They are not apologetic at all with our Technology Librarian when she is able to get in touch with them. We're highly disappointed and will be seeking other vendors to migrate our ILS as soon as possible when the budget allows.
Pros: The homeroom sign out is very convenient. I love how it shows at a glance who has books overdue or on request and signed out. The system is easy to use and allows you to print out reports tailored to your needs. Cons: Some newer printed scholastic books or specialty educational DVDs are not available in the ISBN search.
The Z39.50 search can be a little time consuming when it finds too many or too few books with the same title. Overall, it is a small con and certainly does not impact the use of the system. Overall: Insignia's support team was able to import the information over from my extremely old, defunct software that my library had been using for over four years.
Having the information on the titles moved over for me made implementation of the new system extremely easy. Pros: Insignia is the only product I found that has all of the features I needed, including full authority control and customized labels.
I also have full control of an item's MARC record. The support I have received as I rolled out the software has been quick, responsive, friendly and effective.
I replaced another software product I had used for 15 years, and I wish I'd found Insignia a lot sooner. Cons: There's a little bit of a steep learning curve in the beginning, but with use I've become well versed in the features I need. There are still many more to learn! Comments: The Public Library I work at uses the system I have been there six months and learned the Insignia system pretty quickly. My volunteers have found it easy to work with as well.
The support from the 1-800 number is pretty solid to. My only complaint is the updates-communication. They have updated things a few times without telling us first. This sometimes causes a disruption in service and I am forced to call the 1-800 number to rectify the problem.
These updates happen 3-4 times a year from what I gather.
It is easy to get in touch, either by completing our or calling our Service Hotline on 1800 804 445 for phone technical support and troubleshooting. Should you require on-site support, our team cover all states of Australia. Insignia's highly trained technicians are all electrically qualified, and will come to you equipped with the most common spare parts. Insignia is an Authorised Service Provider, accredited across all brands we support, and we operate repair centres in both Brisbane and Melbourne.
Who Makes Insignia Products
Additionally, you benefit from our direct relationships with the manufacturers of our coding and labelling systems, as we only supply genuine parts and considerable stock holding of equipment, consumables and spare parts allows us to resolve issues quickly. A schedule of Preventative Maintenance Service visits is established and all labour charges and metro travel costs are included in a standard monthly fee, allowing you to manage service costs. You also receive. Priority access to our Helpdesk support to assist your operators and maintenance staff with troubleshooting. 25% discount from list price on all parts used during a Preventative Maintenance service visit or break down repairs.
Insignia Software Download
One annual refresher training session carried out during a scheduled Preventative Maintenance Service for full details, terms and conditions of Preventative Maintenance Packages. Balanced cover is a more comprehensive level of cover for greater peace of mind. A schedule of Preventative Maintenance Service visits is established, and all labour and call-out charges, as well as metro travel costs are included in a standard monthly fee. Qualified breakdown repairs within standard business hours are also included in insignia's Balanced Cover (labour, call-out and metro travel charges). You also receive. Priority access to our helpdesk support to assist your operators and maintenance staff with troubleshooting. 25% discount from list price on all parts used during a Preventative Maintenance service visit or break down repairs.
One annual refresher training session carried out during a scheduled PM Service. For full details, terms and conditions of Preventative Maintenance Packages. To create an online account you must have an existing account.
Alternatively, call us and we'll create an account for you ( 1300 467 446). Once your customer account has been created, you are now able to ('My Account'). All you need to do is confirm your email address and you will be sent a temporary password.
After your first log-in, you will be prompted to set your own password. You can now start enjoying the benefits of My Account, including shopping online, tracking the delivery of your orders, downloading copies of your invoices and much more. If you experience any issues, contact our Customer Care team on 1300 467 446.